Skip Menu. Navigate to content in this page
Accessibility Assistance, opens A D A page

Uploading A Replacement Image To A Current Order

I have a current order that is on hold and I need to send you a new image, how do I do this?

When we put an order on hold we send an email from thecrew@canvasondemand.com that contains an upload link. Utilize this upload link to send us a new file from your desktop PC or your mobile device. 

Unsure of how to upload your image from your mobile device?  See below for instructions on how to do this.  If you did not receive an email please let us know by emailing us at thecrew@canvasondemand.com.

IMPORTANT: Please make sure to check your SPAM folder and add thecrew@canvasondemand.com to your safe sender’s list.

Can I send you an image directly from my phone?

Yes, you can utilize our upload link from your mobile device

iPhone or iPad Instructions

  1. Navigate to our upload page on your mobile device. Fill out the short form then click “Browse For Files.”
  2. Select “Photo Library” or “More” (if your file is stored in an alternate location on your device).
  3. Select the image you would like to upload for your replacement.
  4. Once the image is attached and the form is completed, select “Continue” to submit your image. The page will process the upload and will pop up with the following message to confirm upload - “Thank you! Your image has been successfully uploaded.”

Android Instructions:

  1. Navigate to our upload page on your mobile device. Fill out the short form then click “Browser For Files.” You will need Android version 5.1 (Lollipop) or more recent to use the upload feature.
  2. Select “Gallery” or “Photo Album.”
  3. Select the image you would like to upload for your replacement.
  4. Once the image is attached and the form is completed, select “Continue” to submit your image. The page will process the upload and will pop up with the following message to confirm upload - “Thank you! Your image has been successfully uploaded.”

Return to Main Image Quality Page