| 1. |
Ordering. What are my Options? |
1.1 |
Order on-line or by phone
To place your order on-line click order your canvas and follow the step by step instructions or call us toll free at
800-801-6312 9am-6pm eastern time and our helpful staff will walk you through the process.
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1.2 |
PhotoRealistic™ vs PixelPaintingSM
PhotoRealistic™ Style
Our artists evaluate your image then balance and enhance the color, then adjust the sharpness and contrast levels accordingly.
We repair minor imperfections and optimize for canvas. Choose this style when you want to maintain the integrity of the
original, when the photo has a group of people and the faces will be small or for landscapes with fine detail that you wish
to maintain.
PixelPaintingSM Style
We follow the same process as photorealistic, then, using a specialized tablet and stylus create brushstrokes by hand to
give a beautiful painterly effect. Choose this when reproducing portrait style photo where the subject's faces are prominent
or anytime you wanted the look of a traditional oil painting. Our most glowing testimonials are from customers who choose
this style.
Deciding between PhotoRealistic™ and PixelPaintingSM is our most frequently asked question. If you're still unsure,
place your order with the style you're leaning toward. Then, in the comments section, ask us to call you with a
recommendation before we get started.
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1.3 |
Three finishing options
Thick Gallery Wrap – The canvas is wrapped around a 1½" thick wooden stretcher frame.
The image wraps onto the sides for clean modern look, finished and ready-to-hang.
Thin Gallery Wrap – The canvas is wrapped around a ¾" wooden stretcher frame.
Customers choose this thinner piece as a lower cost ready-to-hang alternative or if they are planning to custom frame
the canvas themselves.
Custom Frame – Our frames are really beautiful and an excellent value. We offer four premium frames: gold, antique, walnut and premium black. We also offer a contemporary black wood frame and four "floating" frames. With floating frames, the canvas is gallery-wrapped onto a thick (1 ½") stretcher frame and then framed with a 3/8" space between the canvas and the frame. The three dimensional look of the canvas is left intact and appears to "float" inside the frame.
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1.4 |
Retouching Services
If your favorite photo is less than perfect, ask us to retouch it for you. Just select the retouching level then, in the comments, tell us what you'd like retouched. If you're not sure which level to choose use your best judgment, then in the comments, ask us to give you a call to review before we get started.
Free Services – There are some things that we do for every image that we think needs enhancing
at no charge to you. These include:
- Remove red eye
- Sharpen, Brighten and enhance contrast
- Correct color balance
Level One Retouching - $29
- Remove moles, scars and facial blemishes
- Add text to a photo
- Whiten teeth
- Small scratches and imperfections
Level Two Retouching $59
- Isolated color (make the shirt red)
- Removal of secondary objects (wires, poles, etc)
- Wrinkle removal
- Blur Background
Level Three Retouching/Restoration $89
- Add or Remove people from group shots
- Restore torn, stained or faded photographs
- Other difficult requests
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1.5 |
B&W and Sepia images
Select this option if you would like your color photo converted to black and white or sepia. Our artists know just
what to do to make the canvas look sharp and rich, as if it was originally photographed that way.
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1.6 |
PhotoSplits™
This option allows you to take one photo and turn "Split it" into multiple canvases. These multiple panels when viewed
together reproduce the entire scene. Available in 3-panels or 4-panels. To order PhotoSplits™ click the order your
canvas button, then the PhotoSplits™ tab. Select either the 3 panel or 4 panel option and the overall size. That
is the size the panels would make if they were placed adjacent to each other and measured. Then, upload your image.
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| 2. |
Photos. What do I need to know? |
2.1 |
Best file format, resolution and image size
Short answer: 300 dpi jpeg
Long answer: The resolution from most digital cameras works perfectly for our canvas product. If your camera is
5 mega pixel or higher and you've taken the photo at the highest setting you won't have a problem. If you're not sure
about any of that, you can check the file size by right clicking on your image, then, click on properties, where the
size will be displayed. Images that are 2 meg or higher are great. Images under 2 meg but higher than 700kb are almost
always workable, so go ahead and upload those. Files under 700kb may work if the canvas is not too large and the image
is clear, feel free to upload those as well with a note in the comments to contact you if there is an issue with
resolution. JPEG or TIF files are both OK. We'll always call you if there is an issue.
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2.2 |
Working with traditional prints
Many of our canvases are created from traditional photographic prints (snapshots) and they turn out wonderfully.
You can scan your traditional print and upload it with your order or we can scan it for you. In that case' please select
the “traditional print" option and we'll send you a photo mailer.
A question that frequently arises is “Will I get it back? “ Absolutely. We are obsessive about taking care of our
customer's property. That being said, we strongly recommend NEVER sending us a irreplaceable photograph. Packages can and
do get lost in transit and we would hate for you to lose a one of a kind image. If you have a treasured photo and no
negative or copy we suggest that you have a high quality duplicate made before sending it to us.
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2.3 |
Image Preparation
1. We Prep: We will artistically crop your image so it works with the proportions of the canvas size you've selected. Sometimes the
image you send us just won't work in the finished size you selected. If that's the case we'll call you with an alternative
solution. If you prefer, we can crop and reproduce only a portion of your photo. Please give us an accurate description of
the intended cropping in the comments section of the order form.
2. You Prep: If you prefer completing the final cropping and file preparation, send us a 150 dpi jpeg at final print size.
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| For Gallery Wrap |
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Thin Gallery Wrap
Standard stretcher bars have a depth of ¾ inches. Your file therefore, needs to be 1 ½ inches
larger in both dimensions than the size of the face of the canvas. Using a 16 x 20 canvas as an example: The face of the
canvas is 16 x 20, the image needs to be 17 ½ x 21 ½.
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Thick Gallery Wrap
Museum stretcher bars are heavy duty, and twice as thick as standard bars.
They have a depth of 1 ½ inches. Your file therefore, needs to be 3.25 inches larger in both dimensions than the size of the
face of the canvas. Using a 16 x 20 canvas as an example: The face of the canvas is 16 x 20, the image needs to be 19.25 x 23.25.
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| For Frame |
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Make your file for framed canvases exact size. Using a 16 x 20 canvas as an example:
The face of the canvas is 16 x 20, the image needs to be 16 x 20 .
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| Proofing |
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We do not offer proofs.
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| Color Management |
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All of our equipment is calibrated to Adobe RGB color space.
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| Black and White |
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Our black and white canvases are really beautiful. We use a combination of three black inks for a full tonal range.
There is never a color cast with our black and white canvases. Please supply your black and white image as grayscale.
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2.4 |
Scanning tips
You can use a flat bed scanner to scan your image at 300 dpi resolution. Save the file in RGB mode using JPEG format with
the highest quality setting and lowest compression.
If you have an old photo and don't have a scanner, you can have your photo scanned into a 300 dpi JPEG digital file on a CD
at selected Kinko's stores, which you can then upload to us from your PC.
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2.5 |
Cropping
We will artistically crop your image so it works with the proportions of the canvas size you've selected. Sometimes the
image you send us just won't work in the finished size you selected. If that's the case we'll call you with an alternative
solution. If you prefer, we can crop and reproduce only a portion of your photo. Please give us an accurate description of
the intended cropping in the comments section of the order form.
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2.6 |
Combining images, removing people and things
We can almost always accomplish this for you. See retouching.
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2.7 |
Professional Photography and copyrighted images
The Copyright Act protects photographers by giving the author of a photograph the exclusive right to reproduce the photograph.
This includes the right to control the making of copies. If your photograph was taken by a professional photographer you may
need to obtain a release. Both on our online order form and on our prepaid mailer, you'll be asked to agree to the following
statement: "I certify that I own the copyright for this photo(s) or, I am authorized by the owner to make and use a
photo-to-canvas reproduction."
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2.8 |
Larger and custom sizes
We can do any size canvas from 8 x 8 to 40 x 72. If ordering a custom size, please select the closest larger size, then
in the comments, tell us the custom size you'd like.
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| 3. |
I placed my order what next? |
3.1 |
Order review and contact
We review every order before processing. If we think something is amiss, our
helpful customer service team will call you to discuss your order.
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3.2 |
When it will ship
We usually ship your canvas within 3-4 business days from receipt of your image. Note: If you need your canvas for a
special event please call us at 1-800-801-6312 or email us at service@canvasondemand.com. We'll bend over backwards to
get it where you need it, when you need it.
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3.3 |
Shipping
All items are carefully wrapped in protective foam and packaged to prevent damage during transit then shipped via FEDEX.
Ground Shipping
| East Coast |
1-3 days |
| Midwest |
2-4 days |
| West Coast |
3-5 days |
| S&H Charges |
to United States |
to Canada |
| Ground |
$14.95 |
$39.95 |
| Rush It |
$39.95 |
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Shipping and handling charges are a flat fee per order, regardless of the number or size of canvases.
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3.4 |
Ship to someone else
We prompt you for the shipping and billing address. We will not contact the recipient in any way, shape or form so if it is a surprise, your secret is safe with us.
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3.5 |
International shipments
Shipping to Canada is $39.95 and Canvas On Demand covers ALL other duties and taxes.
For all other countries, contact us directly and we will let you know the shipping costs based on
your country: service@canvasondemand.com
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3.6 |
Rush It Service
Any canvas purchase is guaranteed to be delivered in 3 to 5 business days.
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| 4. |
Policies |
4.1 |
100% money back guarantee
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment.
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4.2 |
Return procedures
To return an item, please print the following return form, completely fill it out and attach a 3" x 5" piece of the canvas
cut from the product and return to:
Canvas On Demand
10700 World Trade Boulevard
Suite 102
Raleigh, NC 27617
Attn: Returns
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4.3 |
Privacy policy
Your privacy is very important to Canvas On Demand, LLC and we are committed to respecting your privacy on this site.
In order to provide our services, we will require information (including address and credit card information) regarding our
users. We will maintain the confidentiality of information provided in accordance with our Privacy Policy. We may change
this policy from time to time, and if we do we will provide notice on this Web site regarding any changes to this policy.
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4.4 |
Security
Canvas On Demand utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees
the privacy of data transmitted through the Internet, including credit card information, through a SSL protocol that encrypts
the information.
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