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Ordering. What are my Options?
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| 1.1 |
Order on-line or by phone
To place your order on-line click order your canvas and follow the step by step instructions or call us toll free at
800-801-6312 9am-6pm eastern time and our helpful staff will walk you through the process.
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| 1.2 |
PhotoSplits™
This option allows you to take one photo and "Split it" into multiple canvases. These multiple panels when viewed
together reproduce the entire scene. Available in 3-panels or 4-panels, 1 1/2" Thick or 2 ½" Chunk. To order PhotoSplits™
click the order your canvas button, then the PhotoSplits™ tab. Select either the 3 panel or 4 panel option and the overall
size. That is the size the panels would make if they were placed adjacent to each other and measured. Then, upload your
image we do the calculations and image manipulation necessary to create the multiple panels.
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| 1.3 |
Pixel Painting™
Our artists reproduce your photo in the style of a traditional oil painting. Each is created by one of our
artists trained in digital painting. Prepare your file just as you would for a PhotoRealistic™ canvas.
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| 1.4 |
B&W and Sepia images
Select this option if you would like your color photo converted to black and white or sepia. Our artists know just
what to do to make the canvas look sharp and rich, as if it was originally photographed that way.
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| 1.5 |
Gallery Wrap Options
Chunk Gallery Wrap
The canvas is wrapped around a 2½" thick wooden stretcher frame.
Thick Gallery Wrap
The canvas is wrapped around a 1½" thick wooden stretcher frame. The image wraps onto the sides for clean modern look,
finished and ready-to-hang.
Thin Gallery Wrap
The canvas is wrapped around a ¾" wooden stretcher frame. Customers choose this thinner piece
if they are planning to custom frame the canvas themselves.
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| 1.5.1 |
Three treatments for the side of gallery wrap
Image Wrap – Your image wraps around the sides of the canvas. If your image is tightly
cropped and you do not want any of it to wrap, you can request us to "grow" the image so it wraps around the sides.
We'll use a combination of Photoshop techniques to achieve a natural extension. This service is NO CHARGE.
White/Black Wrap – Gallery Wrap will be white on the sides.
Color Wrap – We can pick up a color from your image and have that color on the sides.
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| 1.6 |
Custom Frame Options
Our frames are really beautiful and an excellent value. We offer four floating frames and four premium frames, gold, antique,
walnut and premium black. We also offer a standard, contemporary black wood frame.
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| 1.7 |
Back of canvas and hardware
Open Back – A beehive hanging kit is sent at no charge.
Finished Back – The back is covered with a white kraft dust cover, hanging wire is
neatly attached and courtesy package with 2 clear bump-ons, a nickel plated hanger and nail.
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| 1.8 |
Size Options
We can do any size canvas from 8 x 8 to 60 x 100 and everything in between.
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| 2. |
Image Preparation. What are best practices.
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| 2.1 |
We Prep
We will artistically crop your image so it works with the proportions of the canvas size you've selected.
Sometimes the image you send us just won't work in the finished size you selected. If that's the case we'll call you
with an alternative solution. If you prefer, we can crop and reproduce only a portion of your photo. Please give us
an accurate description of the intended cropping in the comments section of the order form. Please send a hi-res
jpeg be sure to assign the profile that you did your image manipulation in, sRGB is preferred.
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| 2.2 |
You Prep
If you prefer completing the final cropping and file preparation, send us a 150 dpi jpeg at final print size.
Be sure to assign the profile that you did your image manipulation in, sRGB is preferred.
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| 2.2.1 |
Prep For Thin Gallery Wrap
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Thin stretcher bars have a depth of ¾ inches. Your file therefore, needs to be 1 ½ inches larger in both
dimensions than the size of the face of the canvas. Using a 16 x 20 canvas as an example: The face of the canvas is
16 x 20, the image needs to be 17 ½ x 21 ½.
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| 2.2.2 |
Prep For Thick Gallery Wrap
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Thick stretcher bars are heavy duty, and twice as thick as standard bars. They have a depth of 1 ½ inches. Your file
therefore, needs to be 3.25 inches larger in both dimensions than the size of the face of the canvas.
Using a 16 x 20 canvas as an example: The face of the canvas is 16 x 20, the image needs to be 19.25 x 23.25.
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| 2.2.3 |
Prep For Chunk Gallery Wrap
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Chunk stretcher bars are very dramatic. They have a depth of 2 ½ inches. Your file therefore, needs to be 5.25 inches larger in both dimensions than the size of the face
of the canvas. Using a 16 x 20 canvas as an example: The face of the canvas is 16 x 20, the image needs to be 21.25 x 25.25.
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| 2.2.4 |
Prep For Premium Frame and Standard Black Frame
Make your file for framed canvases exact size. Using a 16 x 20 canvas as an example: The face of the canvas is 16 x 20,
the image needs to be 16 x 20.
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| 2.2.5 |
Prep For Floating Frame
Same as prep for Thick Gallery Wrap 2.2.2
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| 3. |
I placed my order what next?
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| 3.1 |
Order review and contact
We review every order before processing. If we think something is amiss, our
helpful customer service team will call you to discuss your order.
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| 3.2 |
When it will ship
We usually ship your canvas within 3-4 business days from receipt of your image. Note: If you need your canvas for a
special event please call us at 1-800-801-6312 or email us at service@canvasondemand.com. We'll bend over backwards to
get it where you need it, when you need it.
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| 3.3 |
Shipping
All items are carefully wrapped in protective foam and packaged to prevent damage during transit then shipped via FEDEX.
Ground Shipping
| East Coast |
1-3 days |
| Midwest |
2-4 days |
| West Coast |
3-5 days |
| S&H Charges |
to United States |
to Canada |
| Ground |
$14.95 |
$39.95 we pay duties and Taxes |
| Rush It |
$39.95 |
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Shipping and handling charges are a flat fee per order, regardless of the number or size of canvases.
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| 3.4 |
Drop Shipping
We prompt you for the shipping and billing address. We will not contact the recipient in any way, shape or form so if
it is a surprise, your secret is safe with us.
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3.5 |
International shipments
Shipping to Canada is $39.95 and Canvas On Demand covers ALL other duties and taxes.
For all other countries, contact us directly and we will let you know the shipping costs based on
your country: service@canvasondemand.com
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| 3.6 |
Rush It Service
Any canvas purchase is guaranteed to be delivered in 3 to 5 business days.
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| 3.7 |
Non-branded packaging
The Canvas On Demand Logo or name will not appear anywhere on the canvas or packaging. The packing list inside has your
name and address as the originator and no pricing. You can feel very comfortable drop shipping your orders directly to
customers if you choose.
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| 4. |
Policies
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| 4.1 |
100% money back guarantee
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a
return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment. If you
have an issue with your canvas, please call us at 800-801-6312. Our customer service staff is there to help you.
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| 4.2 |
Return procedures
If you need an immediate replacement for a damaged item, please call us 800-801-6312. Our customer service staff is
there to help you.
To return an item, please print the following return form, completely fill it out and attach a 3” x 5” piece of the canvas
cut from the product and return to:
Canvas On Demand
10700 World Trade Boulevard
Suite 102
Raleigh, NC 27617
Attn: Returns
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| 4.3 |
Privacy policy
Your privacy is very important to Canvas On Demand, LLC and we are committed to respecting your privacy on this site.
In order to provide our services, we will require information (including address and credit card information) regarding
our users. We will maintain the confidentiality of information provided in accordance with our Privacy Policy.
We may change this policy from time to time, and if we do we will provide notice on this Web site regarding any
changes to this policy.
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| 4.4 |
Security
Canvas On Demand utilizes a secure server in all the transactions that hold sensitive information. A secure server
guarantees the privacy of data transmitted through the Internet, including credit card information, through a SSL protocol
that encrypts the information.
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