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Groupon Frequently Asked Questions

Where can I find my Groupon Code?

Your groupon code is located on Groupon.com/mygroupons. Login in using your login information, mouse over your username at the top right. A dropdown menu should appear giving you various choices. Click My Groupons. This should list out all of your groupons and groupon codes.

My Groupon code doesn’t work

There are a couple of reasons why your Groupon Number may not work. The best way to assist you with this request is for you to verify the number. Go to this page http://www.canvasondemand.com/groupon-code/ and fill out the information.

It’s charging me shipping but shipping is supposed to be included

Your groupon is good for the value of the product you ordered and standard domestic shipping ($14.95). If you order more than the value of the product, you may see that the $14.95 for shipping appears to come off the additional product cost instead of shipping. Either way, you are receiving a discount equal to the value of the product and shipping.

Why am I being charged tax?

Your Groupon doesn’t cover state sales tax, which applies to CA, KY, NC, NY, CT and WA. You will only be charged tax on the price you paid for the Groupon. If your order exceeds the amount of the Groupon value taxes will also apply to that additional amount.

Can I use more than one Groupon on an order?

No, you can only redeem one Groupon per order. This is a rule for all Groupons purchased. See http://www.groupon.com/pages/universal-fine-print for more information.

If my Groupon is for 2 canvases, how do I place my order?

Your Groupon code can only be used once. You must order both canvases in the same order and have it shipped to one address. Once you have added your first canvas to your cart, click order more to begin your second canvas.

Image Quality

What do I do if I get a warning that my photo resolution is too low?

If you received a warning stating "This photo's resolution is too low to print at this size," it means your image file is likely too small and will become pixelated when enlarged.

There are several reasons your image may be low in resolution. Images that are edited, emailed, or taken from a cellphone or website, such as Picasa, Snapfish, Kodak Gallery, or Facebook, do become downsized or compressed. When we enlarge a compressed file, it does not stay crisp and clear. We prefer the original, high-resolution image that came directly from a digital camera. An image with a file size of at least 1 MB will usually work great for enlargements.

If your picture is from a professional photographer, please contact them for the high-resolution version of your image.

If your photo is a traditional print and was scanned, we suggest having it rescanned at 600 DPI. Your images can be scanned by a local camera shop.

Was your photo emailed to you?

Often times email programs will downsize an image to make it easier to send. We recommend asking the person who emailed you the image to upload the original file directly to our website. The original file will be the one that was saved directly from the camera to the computer without being cropped, edited, or saved to a website or photo-editing program. To have a friend upload the original image, reference the upload link from the 'Image Quality' email we sent. You can copy and paste that link into an email and have them upload the image.

Can I mail in my photo?

Sorry, but we do not accept mail-in images. We accept digital files in jpg and tiff format.

Did you take the image from a website (Facebook, Shutterfly, Snapfish, Kodak Gallery, etc.)?

Facebook and other websites downsize images to make them easier to load and display online. If you took the photo with your own camera, please send us the original file from the camera, before it was saved to any websites or photo-editing programs. If someone else took this photo and shared it with you, we recommend having that person upload the original file directly to our website. To have a friend upload the original image, reference the upload link from the 'Image Quality' email we sent. You can copy and paste that link into an email and have them upload the image.

Did you save and/or edit your photo in iPhoto or Picasa?

When you send us your image from iPhoto or Picasa, you are sending us a condensed version of the original file. Any edited versions will be too small. For example, if you had cropped your image, adjusted the brightness, or made it black and white, that new version is compressed. Luckily, we can make those adjustments for you as part of our complimentary image enhancement! Just be sure to include those special instructions in the comments section when you upload your new image. You also want to be sure not to email your image from either of these programs. Instead, you can export the original, high-resolution image to your desktop and upload it from there.

Did you take the photo with a cell phone camera?

Generally speaking, photos taken with a cell phone's camera are not high enough in quality to enlarge, but this is not always the case. If your phone prompts you to choose the image size when you save or send a photo, choose the largest option available (usually called "actual size" or "original size"). If you did this and we still emailed you concerning image quality, we recommend choosing a different image taken with a regular camera. Even phones that take photos at a large file size cannot compare in quality to a regular camera.

My photo came straight from the camera. It has not been cropped, edited, emailed, put online or put into any photo-editing or photo-viewing programs.

Digital cameras have a setting where your can change the quality of the photos your are taking. In order to enlarge a photo clearly, the camera should be set to the highest quality possible. The most likely cause of your small file is that the camera was on a low setting. This is something that's determined before the photo is taken, and can't be changed after the fact. We recommend adjusting your camera settings and taking a new photo to use.

To adjust your camera setting, you'll want to go to your camera's menu and find the following settings (your camera will have one or two of the following. If you have two, you'll want to change both): Quality/Image Quality, Size/Image Size, Compression, Resolution

Following are common examples of the lists you'll see in these menus, from largest to smallest. Choose the LARGEST setting in each menu (your options may be slightly different depending on camera model):

SUPERFINE > FINE > NORMAL > BASIC
LARGE > MEDIUM > SMALL
L > M1 > M2 > M3 > S
2400x3200 > 1200x1600 > 400x600

Did you try to upload a photo that was scanned?

Your file may be small because of the resolution at which the print was scanned. We recommend rescanning your photo at 600dpi (or ppi). You can find this setting in your scanner's software program, under 'resolution.' You may have to go to advanced options or settings to find where to change the resolution. You can also take your photo to a local camera or copy shot at ask them to scan it at 600dpi.

What is the best file size for my photo?

We recommend a file that is at least 1MB in size. To see the size of your file, find where the image is saved on your computer. Right-click the file name and go to 'properties.' You should see something indicating size. Anything under 500KB is generally going to be too small. While a size of at least 1MB (or 1,000kb) is best, we may be able to produce a quality canvas with an image between 500KB and 1MB.

What looks best as a triptych?

For this triptych deal you will need to submit an image that is horizontal in orientation (this is also called "landscape orientation"). When choosing an image please keep in mind that the image will be split into three different canvases. Some of our best photosplit canvases are created from scenic or landscape photos. If you choose to use an image with people, please be sure that the people will fit entirely on a single panel (either the right, center or left panel) as we don't like to cut people or groups of people in half. Large group images are not recommended as it can be very difficult to arrange all the people evenly on all 3 panels.

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You already have a coupon applied to your order. You can certainly replace it with another one, but we wanted to let you know that if you enter another code in the box, it will replace the one you have currently.

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We can only accept one coupon/voucher per order. If you have additional vouchers to redeem, please complete this order first. Once you've completed the checkout process and received your order number, you may begin a new order to redeem your next voucher.