1. Ordering

top 1.1. How do I place an order?

Click the “Place an order” button at the top right corner of your screen. Then follow the easy step-by-step instructions. Please make sure to enter your coupon or promotional code when prompted.

top 1.2. What are PhotoSplits™? How do I make them?

PhotoSplits™ break one photo into multiple canvases or panels. When viewed together, they reproduce the entire scene.

When you select the PhotoSplits option on your order form, you have a few choices. First, choose between three or four panels. Then choose the width of the frame – either 1.5" thick or 2.5" chunk. Finally, select the overall size. This is the size the panels would make if they were placed adjacent to each other and measured.

Once you upload your image, we’ll do the calculations and image manipulations necessary to create successful PhotoSplits.

If you purchased a promotional voucher for a photosplit, please make sure to enter your voucher at the beginning of the ordering process, when prompted.

PhotoSplits are available in any size or configuration. Call us to discuss your custom project.

Order a photo split

top 1.3. What is Pixel Painting™? How do I do it?

Pixel Painting™ makes photos look like traditional oil paintings. This is a digital enhancement.

When you select the Pixel Painting option, you’ll prepare your file like any other photo. From there, one of our digital artists will carefully transform your image.

top 1.4. What are wall displays? How do I make them?

With wall displays, you can order multiple images on multiple canvases for a special price. There are twelve different groupings available. Each create a unique display.

When you select the wall display option, you’ll choose between twelve configurations. 

Order a wall display

top 1.5. Can I convert a color image into black and white or sepia?

On your order form, you’ll have the option to convert color images into either black and white images or sepia images.

To convert your image, prepare your file like any other photo. Our artists will make sure your canvas looks sharp and rich, as if it was originally photographed that way.

top 1.6. What's the difference between chunk, thick and thin gallery wraps?

Gallery wraps come in three different sizes: chunk, thick and thin. The difference is the thickness of the stretcher bars – the wooden frame your canvas is wrapped around.

With chunk gallery wraps, your canvas will be wrapped around 2.5” thick wooden stretcher bars. It’s a substantial, eye-catching look.

With thick gallery wraps, your canvas will be wrapped around 1.5” thick wooden stretcher bars. It’s a clean, modern look that’s ready to hang.

With thin gallery wraps, your canvas is wrapped around .75” thick wooden stretcher bars. It’s a good choice if you’re planning to custom frame your canvas.

top 1.6.1. What goes on the sides of my canvas?

Unlike photographs, canvases are three-dimensional. The sides of your canvas can either be an extension of your image or a solid color.

The image wrap option allows the edges of your image to continue onto the sides of your canvas. If your image is too tightly cropped, just let us know. We’ll use a combination of techniques to achieve a natural extension, at no charge.

If your image is very closely cropped or processed through our Canvas Builder then the edge of your canvas will have a modified image wrap. Our artists create an extension of your image that uses the same colors from the face of the canvas to simulate an image wrap without compromising the composition of the original image.

You can also choose a solid color for the sides of your image. Black and white are always options. Or we can isolate a color that’s featured in your image.

top 1.7. What if I want my canvas framed?

You’ll notice several custom framing options on your order form. You can select a floating frame in walnut, silver, gold or black, or a premium frame in gold, antique, walnut or premium black. We also offer a standard black wood frame.

top 1.8. How do I hang my canvas?

For ease of hanging we include hanging hardware with each canvas we send out. Type of hanger depends on the size of the canvas and current stock.

If you choose to have a finished back, we’ll cover the back of your canvas with a white kraft dust cover.

top 1.9. What size can my canvas be?

We can create any size canvas, from 8” x 8” to 55” x 100”. Dimensions must be in whole inch increments.

2. Image Preparation

top 2.1. What if something is wrong with my image or order?

We review every order that does not go through our canvas builder before processing. If something is amiss, a representative from our customer service team will call you to discuss your order.

Please note that if you purchase a voucher, you will be directed to go through our awesome Canvas Builder template. The builder will give you a preview of what will be on the face of the canvas. It allows you to control the cropping of the image. It will also give you a warning if your file size is too small for printing onto the size of canvas that your voucher is valid for. The edge of the canvas will have a modified image wrap. Our artists create an extension of your image that uses the same colors from the face of the canvas to simulate an image wrap without compromising the composition of the original image. What you see on the preview screen of the builder is what will appear on the face of your canvas. Please make sure that your image is exactly like you want it before proceeding, as any user errors with the builder are not covered by our 100% guarantee. If you would like to adjust the size to a size different than what is offered on the builder, or request a different edge option, you will need to choose the "Professional Review" option when prompted during the order process.

top 2.2. Can you crop and prep my image?

If you would like, we will artistically crop your image to work with the proportions of the canvas size you’ve selected. Simply provide us with a detailed description of your ideal cropping in the comments section of your order form. If the image won’t work, we’ll call you with an alternative solution.

When you send your image, be sure to assign the profile that you did your image manipulation in. Hi-res JPEGs using Adobe RGB are most successful.

If you have purchased a voucher, please be sure to enter the voucher code when prompted at the beginning of the order process. This will guide you to our Canvas Builder option that will walk you through the set up of the face of your canvas.

top 2.3. Can I do all the cropping and prep myself?

If you have experience with photo editing and prefer to complete the final cropping and file preparation yourself, simply send us a 150 dpi JPEG at final print size. See the diagrams below for the dimensions of each stretcher bar thickness if you wish to set up an image wrap. Be sure to assign the profile that you did your image manipulation in. Adobe RGB is preferred.

top 2.3.1. What are the image guidelines for a thin gallery wrap?

Thin stretcher bars are .75” thick. Your file should be 1.5” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 17.5” x 21.5”.

top 2.3.2. What are the image guidelines for a thick gallery wrap?

Thick stretcher bars are 1.5” thick. Your file should be 3.25” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.

top 2.3.3. What are the image guidelines for standard black frames?

For premium and standard black frames, your file should be the exact size as the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 16” x 20”.

top 2.3.4. What are the image guidelines for a floating frame?

For floating frames, your file should be 3.25” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.

top 2.4. I'm receiving an error that tells me that the resolution is too low to print my image, What can I do to fix this?

Check out our Image Quality FAQ  at www.canvasondemand.com/image-quality for information on troubleshooting low resolution images.

3. Shipping

top 3.1. When will my order ship?

Typically canvases take four to seven business days to print before allowing additional time for shipping. This shipping time is an estimation and not a guarantee. Larger canvases and large quantity orders may take longer to produce. During the months of November and December the production time can increase by a few days. If you need your canvas for a special event, please see section 3.2 for more information on our rush option! You may also call us at 1.800.801.6312 or email us at service@canvasondemand.com if you require additional assistance. We’ll do everything we can to get your order to you when and where you need it.

Please see section 3.2 for additional information on our shipping options.

top 3.2. What are my options for shipping?

All canvases are carefully wrapped in protective foam and packaged to prevent damage during travel.Your order is shipped as each piece is completed, so it is possible that each item will ship separately. If you have multiple items on the order, they may ship in different boxes on different days.

We ship using FedEx. Our domestic orders are typically shipped via FedEx SmartPost or FedEx Ground, depending on the size of the canvas. If you have a PO Box please provide the PO BOX number as well as the street address to insure that there will be no issues delivering your package. If the USPS does not deliver to your address at all please inform us this at the time of your order. Extremely Large canvases that are considered oversized ship via FedEx Freight. FedEx Freight does require an appointment for delivery, which FedEx will coordinate with the recipient.

You can also choose to “Rush it,” for an additional charge and your canvas will be in your hand in five business days. The five business days is calculated starting on the first full business day after the order is placed. If you place your order on a weekend, the first full business day is Tuesday. Please make sure to include in the order notes the date you need your canvas by if you have a deadline. If the deadline is less than 5 full business days away, you have a large order, or if you canvases are oversized then we may need to charge extra for shipping and handling. If additional shipping or production time is required, our customer service team will reach out to you via email and/or phone call. Please note that If you add notes to the order while on the shopping cart page, please make sure to click the “save” button.

*Please note that large orders and oversized canvases may require additional rush shipping fees and production times. Please contact customer service for a custom rush shipping quote for your large order.

Shipping and handling rates
U.S. Destinations
Standard $14.95
Rush It $39.95
   
Canadian destinations
Standard ground $14.95, duties and taxes included

top 3.3. What if I'm shipping my canvas internationally?

Shipping to Canada is $14.95, including duties and taxes. For other countries, contact us directly at service@canvasondemand.com prior to ordering for a custom shipping quote. Please include the address you wish to ship to and details of what you would like to order. Please note that when choosing international shipping at check out that the cost is “TBD” or “to be determined” and will show as a 0 sum. We will contact you with a quote for shipping once the order is received and processed through our system.

4. Policies

top 4.1. What is your return policy?

We offer a 100% satisfaction guarantee. If you are not completely satisfied with your canvas, or if it arrives damaged we'll fix the problem as fast as possible. This satisfaction guarantee does not automatically apply to voucher orders. Products purchased with a Groupon voucher are non-refundable and have a limited return policy.

For non voucher orders, you can return your canvas for an exchange or refund within 365 days from the date of shipment. For voucher orders please see the terms and conditions of your voucher to determine the guarantee of your product. Our guarantee for voucher orders extends to the materials used to produce the canvas. If your order arrives damaged or with material defects we will fix the problem in a timely manner.

top 4.2. What is your privacy policy?

Your privacy is very important to us and we are committed to respecting it on this site. We will maintain the confidentiality of your sensitive information in accordance with our Privacy Policy. We may change this policy from time to time, and if we do we will provide notice on this site.

top 4.3. Is this site secure?

We use a secure server for all the transactions involving sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.

top 4.4. What should I know about copyrights?

What is a copyright?

A copyright gives its owner the right to copy, distribute, publicly display or create derivative works from the original work. A copyright also gives its owner the right to license those rights to others.

How do I know if my photograph is protected by copyright?

A photograph is copyright protected from the moment it is created. This means that even if you purchase a print or digital file from your photographer, you still need to talk to them about making reproductions from that item.

How long does a copyright last?

The current copyright term is the life of the creator – in this case, the photographer, plus an additional 70 years.

Things to remember about copyright:

  • Purchasing a print or digital file from your photographer does not mean you have purchased the copyright.
  • Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation.
  • Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs.
  • Professional photographers are dependent on their ability to control the reproduction of the photographs they create.
    • It affects their income and the livelihood of their families.
  • Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.

How to make legal copies of professional photographs:

  • Contact the photographer/copyright owner. Photographers are happy to discuss options for reproducing photos with you.
  • Check both the front and back of a print for a copyright notice. If it is a school, sports or similar type photo, you may want to contact the institution where the photo was made.
  • Use the Photographer Registry Web site to locate a photographer/copyright owner at www.PhotographerRegistry.com, so you can obtain reproductions or permission. With a few pieces of information about a photographer (i.e., they did portraits in Anytown, USA in 200X), a search can be conducted to find the copyright owner.

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