Canvas Prints

Terms and Conditions

Help / FAQ

Coupons & Vouchers

How do I redeem my voucher? top

Click HERE to get started. You will be prompted to enter your voucher’s redemption code and then you will be guided through the process of customizing your item and completing the checkout process.

If you purchased a voucher for multiple items, you must place all items on the same order. If you purchased multiple vouchers, each voucher code must be placed on a separate order.

We recommend using a laptop or desktop computer when you redeem your voucher for the best experience in order to utilize our customization tools.

Where can I find the code to redeem my voucher? top

Voucher codes are emailed within 1-3 days of purchase. Be sure to check your spam folder if you haven't received the email.

If you purchased your voucheer through a link on our website or through ShopSocially, you can enter your email address at the link HERE to resent the email. Please contact us if can't locate your voucher code and we would be happy to provide you with your voucher code.

If you purchased through Groupon, the voucher code should be located in the center of your Groupon voucher. To view your voucher, login at Groupon.com and click on 'My Groupons'. Please be sure to use the redemption code listed and not the Groupon code. If the code isn’t displayed there, please contact Groupon customer service directly at 1 (888) 664-4482 or complete the form at the following link to retrieve your voucher code:

Can I use my phone or mobile device to redeem my voucher? top

You can absolutely redeem your voucher through our mobile site. However, for the best experience, we do recommend using our full site from a computer in order to utilize our canvas builder tool. Simply follow the instructions below:

1. Go to www.canvasondemand.com on your phone and choose "Do you have a voucher?” 2. Once prompted, please enter your voucher number and click Apply. You will be directed through our process to build you canvas. 3. Once you upload your first image, select "Add to Cart.” If your voucher is for multiple canvases, just click "Add More” and then "Add to Cart" for each additional image.

My voucher deal is for multiple canvases. Can I ship them to multiple addresses? top

All canvases on your order must ship to the same address. We are unable to split an order for shipping to multiple addresses.

Can I combine my voucher with a sale on your website? top

Vouchers cannot be combined with any other offers. We can only accept one promotional code per order.

Why is your website saying my voucher code is invalid? top

Please check to make sure there was not a typo when you entered your code. You may be able to copy and paste the code from your voucher to the website coupon box to ensure accuracy. Also, please be sure that you are using the redemption code listed and not the voucher’s order number.

If you are still having trouble, please contact our customer service team. For groupon vouchers, you can complete the form at the following link to retrieve your voucher code: http://www.canvasondemand.com/groupon-code/

Can I order a different size or type of canvas with my voucher? top

At this time the vouchers can only be used for the sizes listed on your voucher. We do offer alternative proportions for each voucher size to ensure the best fit for your image. You can view the alternative sizes available on the bottom of the canvas builder tool beneath your image.

If you are interested in a different size canvas than what is offered through our voucher program, please feel free to place an order with one of our Canvas On Demand discount codes.

Why am I being charged sales tax on my voucher? top

We are required to charge sales tax in the following states: CA, CO, LA, MA, MI, MN, NC, NJ, NV, NY, and TX. If you purchased a voucher, then you will be prompted to pay for taxes on the price you paid for the voucher, not the full promotional value.

How do I redeem my expired voucher? top

If your voucher has expired, it can still be used and will be valued at the purchase price. Enter your voucher code in the promotional code box and it will automatically be applied.

Can I combine an expired voucher and another discount? top

You are able to use an expired voucher and a discount code together. Vouchers that have NOT expired, cannot be combined with other offers.

To apply an expired voucher and a promotion code from Canvas On Demand toward your order, first enter the promotional code when prompted, NOT the expired voucher, and click apply. After you select your canvas options and have proceeded to the shopping cart, enter the expired voucher redemption code in the notes box. It will not show as applied when you check out, but it WILL be applied before you are charged.

Can I use multiple expired vouchers on the same order? top

You may apply multiple expired vouchers toward an order. Add additional expired codes in the notes section of the order.

Please be advised that we cannot combine expired vouchers with non-expired vouchers or third party discounts offered from other websites. Expired vouchers cannot be used to purchase new vouchers.

Shipping

When will my order ship? top

ALL of our items are custom made to order!

Traditional and Premium canvases usually arrive in about 2 1/2 weeks. It take 5-10 business days to produce your custom canvas. Shipping times depend on your location and can take on average 2-10 days.

Photogifts (including tabletop canvases and coloring canvases) usually arrive in 2 1/2 - 3 1/2 weeks from the date of ordering. Please note that we cannot rush Photogift items or guarantee them to arrive before the standard estimated time frame.

Larger canvases and large quantity orders may take longer to produce than our standard turn around time.

If you need your canvas faster or for a special event, please see RUSH IT shipping for more information on expediting your order. You may also call us at 1.800.801.6312 or email us at rush@canvasondemand.com if you require additional assistance. We’ll do everything we can to get your order to you when and where you need it.

Can I track the progress of my order? top

What are my options for shipping? top

Shipping and handling rates for Premium and Traditional Canvas
U.S. Destinations
Standard $14.95 After normal production time, allow 2-10 business days for shipping
Rush It $39.95 Guaranteed delivery in 5 full business days after your order is placed (NOT AVAILABLE IN DECEMBER)
   
Canadian destinations
Standard ground $14.95, duties and taxes included

PACKAGING: All canvases are carefully wrapped in protective foam and packaged to prevent damage during travel. Your order is shipped as each piece is completed, so it is possible that each item will ship separately. If you have multiple items on the order, they may ship in different boxes on different days.

SHIPPING METHOD: We ship using FedEx's services. Most canvases will ship via FedEx Smartpost. If you have a PO Box please provide both your physical address and PO Box number in the shipping information.

TABLE TOP CANVASES: Shipped via USPS and are not trackable.

FREIGHT DELIVERY: Extremely large canvases that are considered oversized ship via our Freight carrier. Freight does require an appointment for delivery, which the carrier will coordinate with the recipient. Orders with quantities of 20 or more items may require additional shipping fees.

RUSH IT:If you need your canvas quickly you can choose to “Rush it.” The Rush service is an additional charge and your canvas(es) will be in your hand in five full business days. The five business days is calculated starting on the first full business day after the order is placed. If you place your order on a weekend, the first full business day is Tuesday.

Please make sure to include in the order notes the date you need your canvas by if you have a deadline. If the deadline is less than 5 full business days away, you have a large order, or if you canvases are oversized then we may need to charge extra for shipping and handling. If additional shipping or production time is required, our customer service team will reach out to you via email and/or phone call. Please note that If you add notes to the order while on the shopping cart page, please make sure to click the “save” button.

The Rush it option does not apply toward table top canvases or photo gifts.

Large orders and oversized canvases may require additional rush shipping fees and production times. Please contact customer service for a custom rush shipping quote for your large order.

What if I'm shipping my canvas internationally? top

Shipping to Canada is $14.95, including duties and taxes.

For other countries, contact us directly at service@canvasondemand.com prior to ordering for a custom shipping quote. Please include the address you wish to ship to and details of what you would like to order. Please note that when choosing international shipping at check out that the cost is “TBD” or “to be determined” and will show as a 0 sum. We will contact you with a quote for shipping once the order is received and processed through our system.

What are my shipping options? top

Shipping and handling rates for Premium and Traditional Canvas
U.S. Destinations
Standard $14.95 After normal production time, allow 2-10 business days for shipping
Rush It $39.95 Guaranteed delivery in 5 full business days after your order is placed (NOT AVAILABLE IN DECEMBER)
   
Canadian destinations
Standard ground $14.95, duties and taxes included

PACKAGING: All canvases are carefully wrapped in protective foam and packaged to prevent damage during travel. Your order is shipped as each piece is completed, so it is possible that each item will ship separately. If you have multiple items on the order, they may ship in different boxes on different days.

SHIPPING METHOD: US Shipping: All US orders ship via FedEx Ground. Please make sure to provide a physical address. Any orders with a PO Box will be sent Fedex Smartpost which takes 2-3 days longer on average than Ground shipments. Canadian Shipping: Traditional Gallery Wraps and paper prints ship via FedEx International Ground. Our Premium Canvas Wraps are shipped out via Purolator International. International Shipping: Click Here for international shipping information

FREIGHT DELIVERY: Extremely large canvases that are considered oversized ship via our Freight carrier. Freight does require an appointment for delivery, which the carrier will coordinate with the recipient. Orders with quantities of 20 or more items may require additional shipping fees.

RUSH IT: If you need to expedite your order then choose “Rush it” during the checkout process. For an additional charge your canvas will be in your hand within five full business days. The five business days is calculated starting on the first full business day after the order is placed. If you place your order on a weekend, the first full business day is Tuesday. Please make sure to include in the order notes the date you need your canvas(es) by if you have a specific deadline, as this is helpful to know if we have any questions or concerns about your order. This service is for US orders only, and is not available for international orders, including Canada. If the deadline is less than 5 full business days away, you have a large order, or if you canvases are oversized then we may need to charge extra for shipping and handling. The five day turnaround time may not be possible for large canvases and bulk orders*. We ask that if you have a certain date that you need your order guaranteed by, please let us know this date in your order notes. If you are ordering a Premium Canvas wrap please keep in mind that we cannot rush any size outside of 16x20, 14x20 and 16x16. Any sizes outside of these three listed are not eligible for delivery before the 5 business day guarantee. For any order, if additional shipping or production time is required, our customer service team will reach out to you via email and/or phone call. Please make sure that you provide us with contact information that you can easily be reached by. It is also important to add prosupport@canvasondemand.com to your safe senders list. Please note that If you add notes to the order while on the shopping cart page, you have to click the “save” button. If you do not click the save button your very important note will not come through with your order.

*Large orders and oversized canvases may require additional shipping fees and production times. If you need an oversized canvas or large order rushed you will need to contact our Customer Service team prior to making your order so that we can evaluate your request. Please contact customer service for a custom rush shipping quote for your large order.

How to Contact Us

What is the best way to contact your team? top

We are excited to hear from you! We have three ways that you can contact us.

EMAIL: You can send us a question 24 hours a day 7 days a week via our email form. Click here to send us an email! Our team works hard to respond to your email within 24-48 hours.

LIVE CHAT: Our Live chat option is accessible through the "Live Help - Online" icon at the top right hand side of our page. Chatting with our Canvas Consultants is the quickest way to get a hold of our team. Chat Consultants are available during business hours Monday through Friday from 9 am to 6 pm EST.

PHONE: You can reach us by phone at 800-801-6312. During the holidays, we may have long hold times when calling by phone. Phone Consultants are available Monday through Friday from 9 am to 6 pm EST.

Ordering

How do I place an order? top

Click the “Place an order” button at the top right corner of your screen or Click here to navigate to the consumer order page!. Then follow the easy step-by-step instructions. If you have a coupon or voucher code please make sure to enter your code when prompted during the first step of the order process.

How do I apply a promotional code? top

Click the ORDER CANVAS tab and you will be prompted to enter your promotional voucher or coupon code. Once in the shopping cart, you will see your coupon deducted from the subtotal. If your coupon was not applied, you may enter in the box that says 'Have a coupon code or gift card? and click apply code. *We can only accept one code per order.

How do I use a gift card? top

Please add the items to your shopping cart. Once in the cart, enter your gift card code in the box that says 'Have a Coupon Code or Gift Card?'. When using a gift card purchased from Canvas On Demand (not a promotional voucher), you may combine it with one of our regular promotions.Just enter the promotional code in the 'Notes' section located in the shopping cart and click save.

Canvas Options

What are PhotoSplits™? How do I make them? top

PhotoSplits™ break one photo into multiple canvases or panels. When viewed together, they reproduce the entire scene.

When you select the PhotoSplits option on your order form, you have a few choices. First, choose between three or four panels. Then choose the width of the frame – either 1.5" thick or 2.5" chunk. Finally, select the overall size. This is the size the panels would make if they were placed adjacent to each other and measured.

Once you upload your image, we’ll do the calculations and image manipulations necessary to create successful PhotoSplits.

If you purchased a promotional voucher for a photosplit, please make sure to enter your voucher at the beginning of the ordering process, when prompted. This will ensure that you are directed to appropriate order form for your voucher.

PhotoSplits are available in any size or configuration. Call us to discuss your custom project.

Order a photo split

What is Pixel Painting™? How do I do it? top

Pixel Painting™ makes photos look like traditional oil paintings. This is a digital enhancement.

When you select the Pixel Painting option, you’ll prepare your file like any other photo. From there, one of our digital artists will carefully transform your image.

What are wall displays? How do I make them? top

With wall displays, you can order multiple images on multiple canvases for a special price. There are twelve different groupings available. Each create a unique display.

When you select the wall display option, you’ll choose between twelve configurations. 

Order a wall display

Can I convert a color image into black and white or sepia? top

On your order form, you’ll have the option to convert color images into either black and white images or sepia images.

To convert your image, prepare your file like any other photo. Our artists will make sure your canvas looks sharp and rich, as if it was originally photographed that way.

What's the difference between chunk, thick and thin traditional canvas wraps? top

Traditional canvas wraps come in three different sizes: chunk, thick and thin. The difference is the thickness of the stretcher bars – the wooden frame your canvas is wrapped around.

With chunk gallery wraps, your canvas will be wrapped around 2.5” thick wooden stretcher bars. It’s a substantial, eye-catching look.

With thick gallery wraps, your canvas will be wrapped around 1.5” thick wooden stretcher bars. It’s a clean, modern look that’s ready to hang.

With thin gallery wraps, your canvas is wrapped around .75” thick wooden stretcher bars. It’s a good choice if you’re planning to custom frame your canvas.

What goes on the sides of my canvas? top

Unlike photographs, canvases are three-dimensional. The sides of your canvas can either be an extension of your image or a solid color.

The image wrap option allows the edges of your image to continue onto the sides of your canvas. If your image is too tightly cropped, just let us know. We’ll use a combination of techniques to achieve a natural extension, at no charge.

If your image is very closely cropped or processed through our Canvas Builder then the edge of your canvas will have a modified image wrap. Our artists create an extension of your image that uses the same colors from the face of the canvas to simulate an image wrap without compromising the composition of the original image.

You can also choose a solid color for the sides of your image. Black and white are always options. Or we can isolate a color that’s featured in your image.

What if I want my canvas framed? top

You’ll notice several custom framing options on your order form. You can select a floating frame in walnut, silver, gold or black, or a premium frame in gold, antique, walnut or premium black. We also offer a standard black wood frame.

How do I hang my canvas? top

Hanging hardware comes installed on each canvas we send out. The type of hanger depends on the size of the canvas and current stock.

If you choose to have a finished back on your traditional canvas, we’ll cover the back of your canvas with a white kraft dust cover.

What size can my canvas be? top

For traditional canvas, can create any customer size canvas, from 8” x 8” to 55” x 100”. Dimensions must be in whole inch increments.

For premium canvas, we offer standard sizes up to 30x40.

What currency do you use? top

All prices on Canvas On Demand are listed in US Dollars (USD.)

What is the Premium canvas made of? top

Our Premium Gallery Wrap canvas is our artist grade canvas mounted to a solid, supportive face that prevents sagging or warping over time. The canvas is finished with a black matboard backing that comes with hanging hardware already attached so that it's ready to hang right out of the box!

Can it go outside? top

Our Premium Gallery Wraps cannot be displayed outdoors in the elements. If you are interested in a canvas for durable outdoor wear, we recommend our Outdoor canvas prints.

Can I put this in a sunroom? top

Yes, our Premium canvas wraps can be displayed in an enclosed sunroom as long as they will not be directly exposed to sunlight or weather elements.

Why is the Premium more expensive than the traditional? top

Our Premium canvases have a specialized method of construction that includes having your canvas mounted to a solid, supportive face that prevents sagging or warping over time. This construction and the 2 year quality guarantee are the reason the Premium canvas styles are slightly more expensive.

What are the differences between the Premium and Traditional canvas? top

The Premium Gallery Wrap is the lightest and strongest canvas wrap we've ever made, at 1.25" thick. The canvas is adhered to a solid surface and comes with a finished black matboard back, which acts as a dustcover and adds support so there is no risk of your canvas warping or loosening over time. Premium Gallery Wraps are only printed in a few select sizes but because of their high quality patented design, we are able to offer a two year quality guarantee.

Our Traditional Canvas Wraps are constructed using traditional canvas. They come in two depth options, thin (.75") and thick (1.5"). Custom sizes are available in whole inches ranging from 8"x8" up to 55"x100." Dustcovers and frames are available for an additional charge. Traditional canvases come with a one year quality guarantee.

Is the Premium canvas better than the Traditional canvas? top

All of our canvases are created with artist grade canvas and archival ink, with a UVB protectant in the canvas fabric. The largest difference is in the methods we use to assemble your canvas. Our Premium canvas wrap is 1.25" deep and mounted on a solid, supported face which prevents sagging or warping over time. Our Traditional canvas wrap canvas is hand stretched over an internal stretcher bar frame. Our traditional wraps are available in custom sizes, whereas our Premium canvas wraps are limited to standard sizes listed.

Will this look different on my wall if I have the other canvas type beside them? top

Since premium thick wrap canvases are 1.25", they look slightly thinner than traditional thick wrap canvases, which are 1.5". When viewed from the front, the difference between the two styles is hardly noticeable.

Why is the warranty longer for the Premium Gallery Wrap canvases? top

Our Premium Gallery Wrap canvases come with a backing that adds stability and enables us to extend the warranty.

Why can't Premium Gallery Wrap have the same hanging hardware on it as the other canvas? top

The bracket or sawtooth hanging systems aren't compatible with the backing of Premium canvases. We include a fold-out tab at the top of the Premium canvases for easy hanging and an additional tab on one side to give a second option for the orientation.

Can I put a frame on this canvas? top

Premium Gallery Wrap canvases do not have the option to add a frame. However, we have a similar product called Framed Canvas Standouts, which offer the choice between a black and walnut frame. If you're looking for a framed photo, we highly recommend Framed Canvas Standouts.

Why can't I have a custom sized Premium canvas? top

Due to the solid surface mounting, we are not able to produce custom sizes. If you are looking for a custom size not available in our Premium Gallery Wrap selection, check out our wide selection of traditional wraps that can be custom-made in whole inches from 8"x8" up to 55"x100."

Coloring Canvas

Will the canvas stretch or sag when I press down to color it? top

No! Your canvas will be smoothed around a proprietary solid-core frame that won’t stretch or sag as you color it in. The sturdy frame makes each canvas a comfortable surface for coloring.

Do I need to have any artistic skill to make my Coloring Canvas look good? top

Absolutely not! Coloring Canvases don’t require any artistic skill. The only thing you need to know is how to color. Each design is printed in black ink on a white background, so all you have to do is color it in however you’d like.

What if I have trouble staying in the lines when coloring? top

That’s okay—we offer three different levels of Coloring Canvas. Beginner-level canvases are less detailed with bigger spaces to color in. Advanced-level canvases are typically full of intricate details and better for more experienced coloring artists, and people who enjoy a challenge!. Intermediate-level canvases are a mixture of both large and small details.

What kind of marker should I use? top

We highly recommend using BIC Mark-It Permanent Markers in a Fine Point tip. These markers can be purchased almost anywhere office or school supplies are sold. They dry fast to prevent smudging, and the larger Fine Point tip minimizes the appearance of streaks in your masterpiece as you color. Another great thing about these markers is they are easy to blend to create unique colors. If you decide to use a different type of permanent marker, be sure to test it on an inconspicuous area first.

Are there any other tips I should know? top

-Don’t be afraid to leave some white space on your canvas. Not every opening needs to be filled in.

-For bigger spaces on your canvas, create an ombré effect by fading from dark to light shades. It’s a simple way to create a striking look.

- Keep in mind that your unique taste is what will make your Coloring Canvas perfect. If you mess up, nobody will notice!

What do I do with my Coloring Canvas when I’m finished? top

Each canvas arrives with hanging hardware attached so you can proudly display it when it’s ready.

WallPaper

Are there any tools required to apply my wallpaper? top

Our wallpaper is simple to install and doesn’t require any tools. After prepping your walls, simply peel and stick your wallpaper to the wall, making sure to smooth out any wrinkles or air bubbles as you go. Also be sure to line up your panels as you apply them to ensure the finished wall looks incredible!

What type of surface does wallpaper work best on? top

Your wallpaper will look and adhere best when applied to clean, smooth, and dry indoor walls. If you’ve recently painted your wall, we recommend waiting at least 30 days before applying wallpaper to allow the paint time to fully settle. Our wallpaper can also be applied to other smooth surfaces including glass, metal, and sanded wood without lacquer as long as they are in temperature-controlled environments. We do not recommend displaying your wallpaper on textured walls, unpainted drywall, brick, cinder block, porous or textured paneling, or in non temperature controlled environments. Please be aware that Canvas On Demand is not responsible for any damage that occurs from applying or removing wallpaper, including any residue left behind or paint chipping.

Can I use my wallpaper more than once? top

While removable wallpaper can be relocated, please be aware that it may lose some of its adhesiveness when taken down. To relocate your wallpaper, save the paper backing it arrives on and apply it back to the shiny side of the paper. When you’re ready to reapply it in a new space, simply unpeel it and smooth it over your wall. Please be aware that Canvas On Demand is not responsible for any damage that occurs from applying or removing wallpaper, including any residue left behind or paint chipping.

How much wallpaper should I order? top

Each panel is 24” wide by 48” long (or 2’x 4’) and covers 8 square feet of wall space. To determine how much paper you’ll need, first measure the height of your wall(s) in inches that the paper will be going on and divide that by 48.” You’ll need one panel for every 48” or amount in between. For example, a 10 foot wall height will require three panels. You’ll simply need to trim the extra two feet off the bottom of the wallpaper. Repeat this with the width of your wall by measuring it and then dividing that amount by 24” to find out how many panels you’ll need. You’ll need one panel for every 24” (2’) or amount in between. A 60” (5’) wall will require three panels across to cover it and you’ll need to trim any excess. We highly recommend ordering an extra panel or two in case of any mishaps.

How long will my wallpaper last? top

How long your wallpaper lasts depends on the surface it’s installed on and the environment it’s in, so its lifetime varies on a case by case basis. Our wallpaper is intended to be a temporary solution for your décor needs but if it is installed properly and left unexposed to elements, such as water or humidity in a kitchen or bathroom, it can last for several years.

How do I clean my wallpaper? top

We recommend dusting your wallpaper or spot cleaning with a dry cloth as necessary. Scrubbing or using water on your wallpaper will create blemishes or tears in the fabric and is not recommended. Canvas On Demand is not responsible for any damages due from cleaning wallpaper.

What kind of marker should I use for Coloring Wallpaper? top

We highly recommend using BIC Mark-It Permanent Markers in a Fine Point tip. These markers are available for purchase through our website or almost anywhere office or school supplies are sold. If you decide to use a different type of marker, be sure to test it on an inconspicuous area first. *We are not responsible for any damaged caused by coloring outside of the coloring wallpaper panel.

Pillows

What are your pillows made of? top

We have two types of pillows: indoor and outdoor. Indoor pillows are made of a heavyweight 100% polyester woven microfiber. It’s a premium, soft material perfect for any indoor space. Our outdoor pillows are also made of 100% polyester woven microfiber and are stain resistant, so you can leave them on your covered porch or deck with no worries.

Do they come with an insert? top

Yes! Our pillows come with an insert, so they’re ready to use as soon as they arrive.

What is the pillow insert made of? top

The filling is 100% polyester.

Can I wash my pillow? top

The cases on your indoor and outdoor pillows are machine washable. To wash, simply remove the insert using the hidden zipper on the side of the pillow and throw the case in the washing machine. We do not recommend machine washing the pillow insert.

Can I use my pillow outdoors? top

We offer two kinds of pillows: indoor and outdoor. Indoor pillows are made for indoor use. Our outdoor pillows are great options for patios, porches, and any outdoor covered space. We do recommend your outdoor pillows are in a covered space where they won’t get direct contact with the elements.

What will the back of my pillow look like? top

Our pillows are printed on a white fabric, which will show on the back of your image. For an additional charge, you can have your image printed on both sides of the pillow.

How many pictures can be printed on my pillow? top

We’re currently only able to print one image on each pillow, which you can opt to have printed on the front and back. If you’d like to have a collage printed on your pillow, please upload it to our site as one file.

Image Preparation

What if something is wrong with my image or order? top

We review every order that does not go through our canvas builder before processing. If something is amiss, a representative from our customer service team will call you to discuss your order.

Please note that if you purchase a voucher, you will be directed to go through our awesome Canvas Builder template. When uploading your image, if the size is too small it will prompt you to select a different image. The builder will give you a preview of what will be on the face of the canvas. It allows you to control the cropping of the image and select the wrap to be image, color, or blurred. What you see on the preview screen of the builder is what will appear on the face of your canvas. Please make sure that your image is exactly like you want it before proceeding, as any user errors with the builder are not covered by our 100% guarantee. If you would like to adjust the size to a size different than what is offered on the builder, or request a different edge option, you will need to choose the "Professional Review" option when prompted during the order process.

Can you crop and prep my image? top

If you would like, we will artistically crop your image to work with the proportions of the canvas size you’ve selected. Simply provide us with a detailed description of your ideal cropping in the comments section of your order form. If the image won’t work, we’ll call you with an alternative solution.

When you send your image, be sure to assign the profile that you did your image manipulation in. Hi-res JPEGs using Adobe RGB are most successful.

If you have purchased a voucher, please be sure to enter the voucher code when prompted at the beginning of the order process. This will guide you to our Canvas Builder option that will walk you through the set up of the face of your canvas.

I'm receiving an error that tells me that the resolution is too low to print my image, What can I do to fix this? top

Check out our Image Quality FAQ  at www.canvasondemand.com/image-quality for information on troubleshooting low resolution images.

Can I do all the cropping and prep myself? top

If you have experience with photo editing and prefer to complete the final cropping and file preparation yourself, simply send us a 150 dpi JPEG at final print size. See the diagrams below for the dimensions of each stretcher bar thickness if you wish to set up an image wrap. Be sure to assign the profile that you did your image manipulation in. Adobe RGB is preferred.

What are the image guidelines for a Premium Gallery Wrap? top

Premium Gallery Wraps are 1.25” thick. Your file should be 3” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19” x 23”.

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What are the image guidelines for a Thick Traditional Gallery Wrap? top

Thick stretcher bars are 1.5” thick. Your file should be 3.25” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.

What are the image guidelines for a Thin Gallery Wrap? top

Thin stretcher bars are .75” thick. Your file should be 1.5” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 17.5” x 21.5”.

What are the image guidelines for standard black frames? top

For premium and standard black frames, your file should be the exact size as the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 16” x 20”.

What are the image guidelines for a floating frame? top

For floating frames, your file should be 3.25” larger in both dimensions than the face of the canvas.

For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.

Policies

What is your return policy? top

We offer a 100% satisfaction guarantee on our products*. If you are not completely satisfied with your canvas for any reason, we’ll fix the problem as quickly as possible. For non-voucher orders, you may return your Traditional Canvas product for an exchange or refund within 365 days. Additionally, our Premium Canvas products are covered by a two (2) year money-back guarantee.

*This satisfaction guarantee does not apply to products purchased with a voucher. Products purchased with prepaid voucher are non-refundable and have a limited return policy as stated in the terms and conditions of each individual voucher. For orders placed with a voucher, please check the terms and conditions to determine the guarantee of your product. Our guarantee for voucher orders does extend to the workmanship and materials used to produce the canvas. Any order that arrives damaged or defective will be fixed in a timely manner.

If for any reason you are unhappy with your purchase, please contact customer service at returns@canvasondemand.com with your order number and a description of the issue. Our returns specialist will contact you back within 2 business days to resolve the issue.

What is your privacy policy? top

Your privacy is very important to us and we are committed to respecting it on this site. We will maintain the confidentiality of your sensitive information in accordance with our Privacy Policy. We may change this policy from time to time, and if we do we will provide notice on this site.

Is this site secure? top

We use a secure server for all the transactions involving sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.

What should I know about copyrights? top

What is a copyright?

A copyright gives its owner the right to copy, distribute, publicly display or create derivative works from the original work. A copyright also gives its owner the right to license those rights to others.

How do I know if my photograph is protected by copyright?

A photograph is copyright protected from the moment it is created. This means that even if you purchase a print or digital file from your photographer, you still need to talk to them about making reproductions from that item.

How long does a copyright last?

The current copyright term is the life of the creator – in this case, the photographer, plus an additional 70 years.

Things to remember about copyright:

  • Purchasing a print or digital file from your photographer does not mean you have purchased the copyright.
  • Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation.
  • Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs.
  • Professional photographers are dependent on their ability to control the reproduction of the photographs they create.
    • It affects their income and the livelihood of their families.
  • Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.

How to make legal copies of professional photographs:

  • Contact the photographer/copyright owner. Photographers are happy to discuss options for reproducing photos with you.
  • Check both the front and back of a print for a copyright notice. If it is a school, sports or similar type photo, you may want to contact the institution where the photo was made.
  • Use the Photographer Registry Web site to locate a photographer/copyright owner at www.PhotographerRegistry.com, so you can obtain reproductions or permission. With a few pieces of information about a photographer (i.e., they did portraits in Anytown, USA in 200X), a search can be conducted to find the copyright owner.