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All of our items are custom made to order!
Traditional and Premium canvases usually take 5-10 business days to produce before shipping. Shipping times depend on your location and can take on average 2-10 days. Typically, customer will have their order in hands in about 2 1/2 weeks.
Photogifts (including tabletop canvases and coloring canvases) usually arrive in 2.5-3.5 weeks from the date of ordering.
Larger canvases and large quantity orders may take longer to produce.
If you need your canvas faster or for a special event, please see RUSH IT shipping for more information on expediting your order. You may also call us at 1.800.801.6312 or email us at firstname.lastname@example.org if you require additional assistance. We’ll do everything we can to get your order to you when and where you need it.
Shipping and handling rates for Premium and Traditional Canvas
||After normal production time, allow 2-10 business days for shipping
||Guaranteed delivery in 5 full business days after your order is placed
||$14.95, duties and taxes included
PACKAGING: All canvases are carefully wrapped in protective foam and packaged to prevent damage during travel. Your order is shipped as each piece is completed, so it is possible that each item will ship separately. If you have multiple items on the order, they may ship in different boxes on different days.
SHIPPING METHOD: We ship using FedEx. We prefer to ship to physical addresses only, to ensure timely delivery of your canvases. If you provide us with a PO Box then we will ship your package via FedEx SmartPost.
TABLE TOP CANVASES: Shipped via USPS and are not trackable.
FREIGHT DELIVERY: Extremely large canvases that are considered oversized ship via our Freight carrier. Freight does require an appointment for delivery, which the carrier will coordinate with the recipient. Orders with quantities of 20 or more items may require additional shipping fees.
RUSH IT: You can also choose to “Rush it,” for an additional charge and your canvas will be in your hand in five full business days. The five business days is calculated starting on the first full business day after the order is placed. If you place your order on a weekend, the first full business day is Tuesday. Please make sure to include in the order notes the date you need your canvas by if you have a deadline. If the deadline is less than 5 full business days away, you have a large order, or if you canvases are oversized then we may need to charge extra for shipping and handling. If additional shipping or production time is required, our customer service team will reach out to you via email and/or phone call. Please note that If you add notes to the order while on the shopping cart page, please make sure to click the “save” button *Please note that the Rush it option does not apply toward table top canvases or photo gifts.
*Please note that large orders and oversized canvases may require additional rush shipping fees and production times. Please contact customer service for a custom rush shipping quote for your large order.
Shipping to Canada is $14.95, including duties and taxes.
For other countries, contact us directly at email@example.com prior to ordering for a custom shipping quote. Please include the address you wish to ship to and details of what you would like to order. Please note that when choosing international shipping at check out that the cost is “TBD” or “to be determined” and will show as a 0 sum. We will contact you with a quote for shipping once the order is received and processed through our system.
We are excited to hear from you! We have three ways that you can contact us.
EMAIL: You can send us a question 24 hours a day 7 days a week via our email form. Click here to send us an email! Our team works hard to respond to your email within 24-48 hours.
LIVE CHAT: Our Live chat option is accessible through the "Live Help - Online" icon at the top right hand side of our page. Chatting with our Canvas Consultants is the quickest way to get a hold of our team. Chat Consultants are available during business hours Monday through Friday from 9 am to 6 pm EST.
PHONE: You can reach us by phone at 800-801-6312. During the holidays, we may have long hold times when calling by phone. Phone Consultants are available Monday through Friday from 9 am to 6 pm EST.
Click the “Place an order” button at the top right corner of your screen or Click here to navigate to the consumer order page!. Then follow the easy step-by-step instructions. If you have a coupon or voucher code please make sure to enter your code when prompted during the first step of the order process.
PhotoSplits™ break one photo into multiple canvases or panels. When viewed together, they reproduce the entire scene.
When you select the PhotoSplits option on your order form, you have a few choices. First, choose between three or four panels. Then choose the width of the frame – either 1.5" thick or 2.5" chunk. Finally, select the overall size. This is the size the panels would make if they were placed adjacent to each other and measured.
Once you upload your image, we’ll do the calculations and image manipulations necessary to create successful PhotoSplits.
If you purchased a promotional voucher for a photosplit, please make sure to enter your voucher at the beginning of the ordering process, when prompted. This will ensure that you are directed to appropriate order form for your voucher.
PhotoSplits are available in any size or configuration. Call us to discuss your custom project.
Order a photo split
Pixel Painting™ makes photos look like traditional oil paintings. This is a digital enhancement.
When you select the Pixel Painting option, you’ll prepare your file like any other photo. From there, one of our digital artists will carefully transform your image.
With wall displays, you can order multiple images on multiple canvases for a special price. There are twelve different groupings available. Each create a unique display.
When you select the wall display option, you’ll choose between twelve configurations.
Order a wall display
On your order form, you’ll have the option to convert color images into either black and white images or sepia images.
To convert your image, prepare your file like any other photo. Our artists will make sure your canvas looks sharp and rich, as if it was originally photographed that way.
Traditional canvas wraps come in three different sizes: chunk, thick and thin. The difference is the thickness of the stretcher bars – the wooden frame your canvas is wrapped around.
With chunk gallery wraps, your canvas will be wrapped around 2.5” thick wooden stretcher bars. It’s a substantial, eye-catching look.
With thick gallery wraps, your canvas will be wrapped around 1.5” thick wooden stretcher bars. It’s a clean, modern look that’s ready to hang.
With thin gallery wraps, your canvas is wrapped around .75” thick wooden stretcher bars. It’s a good choice if you’re planning to custom frame your canvas.
Unlike photographs, canvases are three-dimensional. The sides of your canvas can either be an extension of your image or a solid color.
The image wrap option allows the edges of your image to continue onto the sides of your canvas. If your image is too tightly cropped, just let us know. We’ll use a combination of techniques to achieve a natural extension, at no charge.
If your image is very closely cropped or processed through our Canvas Builder then the edge of your canvas will have a modified image wrap. Our artists create an extension of your image that uses the same colors from the face of the canvas to simulate an image wrap without compromising the composition of the original image.
You can also choose a solid color for the sides of your image. Black and white are always options. Or we can isolate a color that’s featured in your image.
You’ll notice several custom framing options on your order form. You can select a floating frame in walnut, silver, gold or black, or a premium frame in gold, antique, walnut or premium black. We also offer a standard black wood frame.
Hanging hardware comes installed on each canvas we send out. The type of hanger depends on the size of the canvas and current stock.
If you choose to have a finished back on your traditional canvas, we’ll cover the back of your canvas with a white kraft dust cover.
For traditional canvas, can create any customer size canvas, from 8” x 8” to 55” x 100”. Dimensions must be in whole inch increments.
For premium canvas, we offer standard sizes up to 30x40.
All prices on Canvas On Demand are listed in US Dollars (USD.)
We review every order that does not go through our canvas builder before processing. If something is amiss, a representative from our customer service team will call you to discuss your order.
Please note that if you purchase a voucher, you will be directed to go through our awesome Canvas Builder template. When uploading your image, if the size is too small it will prompt you to select a different image. The builder will give you a preview of what will be on the face of the canvas. It allows you to control the cropping of the image and select the wrap to be image, color, or blurred. What you see on the preview screen of the builder is what will appear on the face of your canvas. Please make sure that your image is exactly like you want it before proceeding, as any user errors with the builder are not covered by our 100% guarantee. If you would like to adjust the size to a size different than what is offered on the builder, or request a different edge option, you will need to choose the "Professional Review" option when prompted during the order process.
If you would like, we will artistically crop your image to work with the proportions of the canvas size you’ve selected. Simply provide us with a detailed description of your ideal cropping in the comments section of your order form. If the image won’t work, we’ll call you with an alternative solution.
When you send your image, be sure to assign the profile that you did your image manipulation in. Hi-res JPEGs using Adobe RGB are most successful.
If you have purchased a voucher, please be sure to enter the voucher code when prompted at the beginning of the order process. This will guide you to our Canvas Builder option that will walk you through the set up of the face of your canvas.
If you have experience with photo editing and prefer to complete the final cropping and file preparation yourself, simply send us a 150 dpi JPEG at final print size. See the diagrams below for the dimensions of each stretcher bar thickness if you wish to set up an image wrap. Be sure to assign the profile that you did your image manipulation in. Adobe RGB is preferred.
Thin stretcher bars are .75” thick. Your file should be 1.5” larger in both dimensions than the face of the canvas.
For example, for a 16” x 20” canvas, the image should be 17.5” x 21.5”.
Thick stretcher bars are 1.5” thick. Your file should be 3.25” larger in both dimensions than the face of the canvas.
For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.
For premium and standard black frames, your file should be the exact size as the face of the canvas.
For example, for a 16” x 20” canvas, the image should be 16” x 20”.
For floating frames, your file should be 3.25” larger in both dimensions than the face of the canvas.
For example, for a 16” x 20” canvas, the image should be 19.25” x 23.25”.
We offer a 100% satisfaction guarantee on our products*. If you are not completely satisfied with your canvas for any reason, we’ll fix the problem as quickly as possible. For non-voucher orders, you may return your Traditional Canvas product for an exchange or refund within 365 days. Additionally, our Premium Canvas products are covered by a two (2) year money-back guarantee.
*This satisfaction guarantee does not apply to products purchased with a voucher. Products purchased with prepaid voucher are non-refundable and have a limited return policy as stated in the terms and conditions of each individual voucher. For orders placed with a voucher, please check the terms and conditions to determine the guarantee of your product. Our guarantee for voucher orders does extend to the workmanship and materials used to produce the canvas. Any order that arrives damaged or defective will be fixed in a timely manner.
We use a secure server for all the transactions involving sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.
What is a copyright?
A copyright gives its owner the right to copy, distribute, publicly display or create derivative works from the original work. A copyright also gives its owner the right to license those rights to others.
How do I know if my photograph is protected by copyright?
A photograph is copyright protected from the moment it is created. This means that even if you purchase a print or digital file from your photographer, you still need to talk to them about making reproductions from that item.
How long does a copyright last?
The current copyright term is the life of the creator – in this case, the photographer, plus an additional 70 years.
Things to remember about copyright:
Purchasing a print or digital file from your photographer does not mean you have purchased the copyright.
Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation.
Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs.
Professional photographers are dependent on their ability to control the reproduction of the photographs they create.
It affects their income and the livelihood of their families.
Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.
How to make legal copies of professional photographs:
Contact the photographer/copyright owner. Photographers are happy to discuss options for reproducing photos with you.
Check both the front and back of a print for a copyright notice. If it is a school, sports or similar type photo, you may want to contact the institution where the photo was made.
Use the Photographer Registry Web site to locate a photographer/copyright owner at www.PhotographerRegistry.com, so you can obtain reproductions or permission. With a few pieces of information about a photographer (i.e., they did portraits in Anytown, USA in 200X), a search can be conducted to find the copyright owner.
No! Your canvas will be smoothed around a proprietary solid-core frame that won’t stretch or sag as you color it in. The sturdy frame makes each canvas a comfortable surface for coloring.
Absolutely not! Coloring Canvases don’t require any artistic skill. The only thing you need to know is how to color. Each design is printed in black ink on a white background, so all you have to do is color it in however you’d like.
That’s okay—we offer three different levels of Coloring Canvas. Beginner-level canvases are less detailed with bigger spaces to color in. Advanced-level canvases are typically full of intricate details and better for more experienced coloring artists, and people who enjoy a challenge!. Intermediate-level canvases are a mixture of both large and small details.
We highly recommend using BIC Mark-It Permanent Markers in a Fine Point tip. These markers can be purchased almost anywhere office or school supplies are sold. They dry fast to prevent smudging, and the larger Fine Point tip minimizes the appearance of streaks in your masterpiece as you color. Another great thing about these markers is they are easy to blend to create unique colors. If you decide to use a different type of permanent marker, be sure to test it on an inconspicuous area first.
-Don’t be afraid to leave some white space on your canvas. Not every opening needs to be filled in.
-For bigger spaces on your canvas, create an ombré effect by fading from dark to light shades. It’s a simple way to create a striking look.
- Keep in mind that your unique taste is what will make your Coloring Canvas perfect. If you mess up, nobody will notice!
Each canvas arrives with hanging hardware attached so you can proudly display it when it’s ready.